Privacy Policy

Effective Date: January 27, 2025

Last Updated: January 27, 2025

This Privacy Policy explains how Trade My Holiday ("we", "us", or "our") collects, uses, and protects your personal data when you use our platform to buy or sell travel bookings.

1. What Information We Collect

Information You Provide to Us:

• Name (first and last name)
• Email address
• Phone number
• Date of birth
• Address information
• Payment and billing information (processed via Stripe)
• Booking details (e.g., travel itinerary, reservation numbers)
• Account credentials and profile information

Information from Facebook Login:

When you choose to log in using Facebook, we collect the following information from your Facebook account:

• Your Facebook name (first and last name)
• Your Facebook email address
• Your Facebook user ID (used for authentication purposes only)

Important: We do NOT access, collect, or store your Facebook password, friends list, posts, photos, or any other Facebook content. We only use the above information to create and manage your Trade My Holiday account.

Information We Collect Automatically:

• IP address and device information
• Location data (based on IP address or device settings)
• Usage data (pages visited, actions taken, time spent)
• Browser type and version
• Cookies and similar tracking technologies
• Referral source (how you found our website)

2. How We Use Your Information

We use your personal information for the following purposes:

• Create and manage your Trade My Holiday account
• Facilitate the sale and transfer of travel bookings
• Process payments and financial transactions (via Stripe)
• Verify your identity and prevent fraud
• Communicate with you about your account, transactions, and platform updates
• Provide customer support and respond to your inquiries
• Improve and personalize our services and user experience
• Send marketing communications (with your consent)
• Conduct analytics and research to improve our platform
• Comply with legal obligations and enforce our Terms of Service
• Detect, prevent, and address technical issues and security threats

Facebook Login Specific Uses:

When you use Facebook Login, we use the information we receive to:

• Authenticate your identity and log you into your account
• Pre-populate your profile with your Facebook name and email (saving you time)
• Link your Trade My Holiday account to your Facebook identity
• Send you account-related notifications to your Facebook email address

We do not post to your Facebook account, access your Facebook friends, or use your Facebook data for advertising purposes.

3. Payment Processing

All payment transactions are processed by Stripe. We do not store your full payment details on our servers. Stripe's privacy policy governs their handling of your financial data:

4. How We Share Your Information

We do not sell your personal data. We may share your information in the following limited circumstances:

With Other Users:

• Buyers or sellers involved in your transactions (name, contact information as necessary for the transaction)
• Information necessary to complete travel booking transfers

With Service Providers:

• Stripe: Payment processing and financial transactions
• Email Services: Sending transactional and marketing emails
• Cloud Hosting: Secure data storage and platform hosting
• Analytics Services: Understanding platform usage and performance
• Customer Support Tools: Providing customer service

Facebook Data Sharing:

We do NOT share your Facebook login information with third parties. Your Facebook data (name, email, user ID) is used solely within our platform and is not sold, rented, or shared with advertisers or other external parties.

Legal Requirements:

• Legal authorities, if required by law, court order, or government regulation
• To protect our rights, property, or safety, or that of our users
• To enforce our Terms of Service or investigate violations
• In connection with a business transfer (merger, acquisition, etc.)

Data Protection: All third-party service providers are bound by strict confidentiality and data protection agreements. They are only permitted to use your data for the specific services they provide to us.

5. Your Data Rights

Depending on your location (including under GDPR, CCPA, and other privacy laws), you may have the following rights regarding your personal data:

General Data Rights:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal data (subject to legal obligations)
• Portability: Request your data in a machine-readable format
• Restriction: Request restriction of processing in certain circumstances
• Objection: Object to certain types of data processing
• Withdraw Consent: Withdraw consent for marketing emails or optional features

Facebook Login Data Rights:

• Disconnect Facebook: You can disconnect your Facebook account from Trade My Holiday at any time in your account settings
• Delete Facebook Data: Request deletion of all data obtained through Facebook Login
• Access Facebook Data: Request details about what Facebook data we store and how we use it

How to Exercise Your Rights:

To exercise any of these rights, please contact us at: privacy@trademyholiday.com

We will respond to your request within 30 days (or as required by applicable law). You may also have the right to lodge a complaint with your local data protection authority.

6. Data Retention

We retain your data only as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal and tax obligations
• Resolve disputes or enforce agreements

7. Security

We use industry-standard measures to protect your information, including encryption, secure servers, and regular security audits. However, no method of transmission over the internet is 100% secure.

8. Cookies and Tracking

We use cookies to:

• Analyze website traffic
• Improve your user experience
• Save your preferences

You can manage or disable cookies via your browser settings.

9. Children's Privacy

Trade My Holiday is not intended for individuals under the age of 18. We do not knowingly collect personal data from children under 18.

Facebook Login Age Requirements:

Facebook Login is only available to users who meet Facebook's minimum age requirements (typically 13+ depending on jurisdiction). By using Facebook Login on our platform, you confirm that you meet these age requirements and have a valid Facebook account.

If we become aware that we have collected personal information from a child under 18 without proper parental consent, we will take steps to delete that information promptly. If you believe we have collected information from a child, please contact us at privacy@trademyholiday.com.

10. International Transfers

Your information may be transferred and stored outside your country, including in jurisdictions that may not have the same data protection laws. We take steps to ensure adequate protections are in place.

11. Third-Party Services and Links

Facebook Integration:

Our platform integrates with Facebook to provide login functionality. When you use Facebook Login, you are also subject to Facebook's Privacy Policy and Terms of Service:

• Facebook Privacy Policy
• Facebook Terms of Service

Other Third-Party Services:

We also use the following third-party services, each with their own privacy policies:

• Stripe: Stripe Privacy Policy
• Google (Analytics, OAuth): Google Privacy Policy

We are not responsible for the privacy practices of these third-party services. We encourage you to review their privacy policies before using their services.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes:

• We will post the updated policy on this page with a new effective date
• For significant changes, we may notify you via email or platform notification
• Your continued use of our services after changes take effect constitutes acceptance of the updated policy

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

13. Contact Information

For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us: